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Please click on any of the questions below and you will be taken to the
appropriate answer.
Can I use my "real" email address on my site? What would be
the advantages or disadvantages of doing so?
Do I need to
charge sales tax on the products I sell?
When do I
need to pay for my domain name and hosting site?
Do I
need a secure site in order to sell my products?
What is a secure certificate?
How much is a secure certificate?
Why do I need a "What's New" page?
How much is a website and can I get a quote before making a
decision?
What if I want to offer sales or
close-outs after my site is on-line?
How can I keep
in touch with my visitors and/or customers to let them know I am offering
specials?
What if I don't have anyone to maintain a
mailing list?
Why do I need to keep my site current?
What are your payment terms?
What if my company is not in your geographical area?
What if my company name is not available as
a domain name?
How can I promote my
website?
Will you submit my website to search
engines?
Who will own my website?
Who owns the graphics used on my site?
Will my website be completely unique?
Can you guarantee a good search engine placement - as in, the
first or second page?
If you have a question that was not answered
here, please email our sales department. Our sales team is glad to answer your questions.
Q. Can I use my "real" email address on my
site?
A. We do not recommend using your "real" email address on your
website. Any email address listed on your site is subject to virus and/or spam
attacks. Using a new email address from your website domain (as in,
"yourname@yourdomain.com) will protect you. If your site is hosted with us, all
domain name email addresses have a virus scan. A domain name email also can
have "spam assassin" enabled, which will recognize and remove most spam emails
that you receive.
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Q. Do I need to charge sales tax on the products I
sell?
A. You must collect sales tax if the customers lives in the state
from which you ship your product and the product you are selling is subject to
state sales tax.
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page
Q. When do I need to pay
for my domain name and hosting site?
A. Your domain name and hosting site
charges need to be paid at the time you hire us to create your site. These
charges must be paid with your initial deposit.
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Q. Do I need a secure site in order to sell my products?
A. If you plan to use PayPal to sell your products, you do not need to
have a secure site; their site is secure. If you wish to use another method of
collecting payment, you will need to have a secure certificate or have a
merchant account with a secure site.
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page
Q. What is a secure
certificate?
A. A secure certificate tells your customer that it is safe
to send credit card information to you. A little Yale type lock icon appears on
the bottom right of the screen when a site is secure.
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Q How much is a secure certificate?
A. Prices
vary. Some sites offer secure certificates in the cost of their hosting.
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Q. Why do I need a "What's New" Page?
A. The "What's
New" page is not necessary, but it gives you the opportunity to tell your
visitor about changes you may have made in your company (as in people leaving or
coming into the company - or new services you may now have to offer).
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Q. How much is a website and can I get a quote before
making a decision?
A. Our standard 6-page website is $500.00 - see
our Prices page for more detailed information. We offer free quotes so that you
can make an informed decisions about what you want to have on your website. See
our Quote page for information on how to request a
quote. Our quote is valid for thirty (30) days from date of issue.
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Q. What if I want to offer sales or close outs after my
site is on-line?
A. You can always add another page, when the need
arises, to offer these kinds of items. Additional pages are billed at $75.00
each.
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Q. How can I keep in touch with my visitors and/or
customers to let them know that I am offering specials?
A. You can ask
your visitors and/or customers to sign up for a mailing list or use a feedback
form for them to let you know what they are specifically interested in. You can
then e-mail them whenever you are offering either a special, something new or
something they might be particularly interested in.
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Q. What if I don't have anyone to maintain a mailing
list?
A. We can help you with a mailing list, as in maintaining it and
sending e-mails to people on that list, for a fee.
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Q. Why do I need to keep my site current?
A. If you
are planning on selling your product through your website, you must keep your
site current as far as your products are concerned. See the E-Commerce page for more information.
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Q. What are your payment terms?
A. We require 50% down
at the time you hire us, plus the full cost of the domain name registration (if
applicable) and the hosting charges. Please see Terms
page for more detailed information.
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of page
Q. What if my company is not
in your geographical area?
A. Not all of our clients live near enough for
me to drive to. In that case, we can conduct our business over the phone, or via
e-mail or fax. If your company is not within driving distance, you will need to
send me all the information you want on your site and I would call you for any
additional information that I might need. In that case, you would need to mail
me original or digital photos (if you want any on your site). Once you have
decided to hire us to create your website, you would send a check for the
appropriate deposit (based on size of site and time quoted to complete the site
- see our terms page for more information) plus the payment for your domain name
and site hosting. We will make all the arrangements for the domain name and site
hosting.
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page
Q. What if my company name is not
available as a domain name?
A. When you contract for our services, we
will explore all the domain names available that match your company's name
and/or product or services. Sometimes, for the sake of search engines results, it is
not to your advantage to have your company name as the domain name. Before we
register any name, we will contact you to determine which of the available names
you would like to use. For more information on selecting your domain name.
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Q. How can I promote my website?
A. Your site is promoted and marketed in an number of ways - search
engines, press releases, reciprocal links and in-house promotion. See our Marketing Tips for more detailed
information.
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Q. Will you submit my website to
search engines?
A. When your website is published to the internet, we
will submit your site to search engines - both the free ones and any that you
choose to pay for. The initial submission is included in the cost of your site.
Any submissions beyond the first one will need to included in a maintenance
package. However, we will give you a list of the search engines we have
submitted to, in the event you wish to re-submit them yourself (most free search
engines- with the exception of Google, Yahoo, MSN or Netscape, should be
submitted to every 6-8 weeks.)
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page
Q. Who will own my website?
A.
Once you have made payment in full, your website is your property. We will give
you a CD with your website on it and the user ID and password for your hosting
company. Your name and address will be used to create your site at the hosting
site. However, we feel that our email address should be used so that any
announcements regarding hosting your site will be sent to us... if you prefer to
be notified, we will be glad to use your email address with the hosting company.
In that case, you would be responsible to the hosting company for your
site.
Your domain name will be registered in your name and address;
initially, our email address will be used until all the hosting issues are
resolved. After that time, we will be glad to change the contact email address
to you, if that is your wish. You would then be directly responsible for
renewing your domain name.
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page
Q. Will my website be completely
unique?
A. Although we use templates as a basis, your site will be as
unique as possible, with the use of logos, photos, flash movies, etc. We make
every effort to take these templates and make changes, if possible, so that your
website will be "your own". And, we guarantee that we will never use the same
template for any other of our clients.
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of page.
Q. Who owns the graphics
used on my site?
A. If the graphics/photos used on your site are provided
by you or taken by us for use on your site, they remain your property. We will
not nor cannot use them again for anyone else's site. However, if we use
graphics/photos that were obtained via public access, then they remain public
property, and as such, can be used by us for other sites.
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Q. Can you guarantee a good search engine placement
- as in, the first or second page?
A. We cannot guarantee any specific
search engine placement. Depending on your product/service and/or the keywords
used, there could be anywhere from several hundred to several million entries.
Obviously, the more unique your product/service (and keywords), the better
chance you have for a higher placement. Other factors include the number of
times your site appears on other websites... see "reciprocal linking" on our Marketing page.
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